ANP Scales
For local service businesses

Every inquiry gets a reply and a next step.

When a call goes unanswered or a form comes in after hours, the customer hears back, answers a few useful questions, and gets a way to book or request a quote. You get the details. We set it up and run it with you.

Run by two partners based in North Carolina.

Coastline Detailing
Missed call while on a job4:12 PM
InquiryReplyQualifyBookHandoffFollow-up
Where leads slip away

Most inquiries aren’t lost. They’re left waiting.

Someone wanted help. What happens next depends on who was free.

It’s not a bad business. Nobody owns the inquiry between first contact and the job. That gap is what we fix.

Wednesday
7:02
Missed callTue 2:40 PM
You were on a job. They called someone else.No callback
New form requestTue 9:15 PM
Sent after hours. Still unread.Waiting 10 hours
Quote sent, no replySun
Nobody was set up to check back.No follow-up
3 waiting since yesterday
How it works

See what happens after someone reaches out.

Every call, text, form and chat follows the same steps, from first message to you.

Inquiry workflow/Coastline Detailing
Illustrative demo
New inquiry
A chat, call, text or form arrivesWaiting
Acknowledge
A reply in your voice, right awayWaiting
Ask what’s needed
Service, vehicle, timingWaiting
Ready for a time?
Has a service and a preferred timeWaiting
Appointment request
Send the request for a person to confirmWaiting
Needs your answer
Quotes, odd requests, anything unclearWaiting
Notify the owner
Summary and conversation attachedWaiting
Follow-up status
Runs only if the customer goes quietWaiting
Overview · press play to follow one inquiry
OverviewEvery inquiry follows these steps. Press play or step through one example.
What you receive

Every inquiry acknowledged, qualified, and handed to you with the details.

How pricing works

What you’re paying for.

Four parts, each priced separately in a written proposal after the discovery call.

Pricing

Not sure which parts you need? We’ll work it out together on the call.

How we start

Four steps, and you approve each one before the next.

  1. 01

    Discovery call

    We look at where your inquiries come from, who answers them today, and what happens after.

  2. 02

    Written scope

    We propose the smallest setup that closes the biggest gap, with what’s included and what isn’t.

  3. 03

    Setup and testing

    We build it and test every path. You approve the wording before anything goes live.

  4. 04

    Go live and support

    We walk whoever handles your leads through it, then keep it running and review results with you.

Common questions

What owners usually ask first.

Local service businesses that get inquiries by phone, text or web form and then book or quote jobs. If your inquiries are already answered quickly and followed up every time, you may not need us, and we’ll tell you that on the call.

Let’s talk

Show us how inquiries reach you today.

On a discovery call we walk through where your calls, texts and form requests come from, what happens after they arrive, and where they stall.

  • You’ll know whether lead recovery makes sense for your business
  • If it does, we’ll explain what we’d set up first and why
  • If it doesn’t, we’ll tell you